Rabee El Mohammadi, Area Vice President, Emerging Markets (Middle East, Africa, Turkey, Russia & CIS) at BMC Software, tells us how organisations can rise through seismic changes to thrive in 2025 and beyond.
How fast is the world moving around us? At unprecedented speed. Seismic changes are bringing uncertainty and leading to fundamental shifts in the way we conduct business. Disruptive times require a reprioritisation and a re-assessed approach to adapt to the new reality.
Business leaders are under immense pressure to take decisive actions and make the right bets on investments that will be profitable – all while delicately balancing employee and business needs with capitalising on emerging opportunities.
Over the next five to 10 years, a combination of technological, socioeconomic and geopolitical trends will create a new normal for organisations, a state in which every company will be a tech-driven company. All industries will experience seismic changes as technology, data, devices and ever-expanding networks converge to transform every aspect of work and life.
We’re already seeing the spawning of new industries and reinvention of existing ones, forcing enterprises to adapt and evolve. As we move forward, technology will drive the business versus being the utility it has traditionally been. How will organisations fare in this new and shifting landscape? By continuously adapting and adjusting as needed – though this might pose challenges and setbacks along the way.
To thrive, organisations will need to evolve into an Autonomous Digital Enterprise, where intelligent, interconnected, value-creating functions operate with minimal human involvement or interference, across every facet of the organisation and its ecosystem of partners.
Five technology-enabled tenets to help organisations adapt, evolve and thrive
What does it take to get started on the journey to becoming an Autonomous Digital Enterprise? BMC Software has identified five technology areas where organisations need to invest resources and partnerships as they look ahead to 2025 and beyond:
- A transcendent customer experience – Create real connections by making technology feel more human and giving employees what they need to create better customer experiences: from enabling do-it-yourself experiences to recognising mobile devices as a primary channel to leveraging analytics and orchestration for a frictionless experience.
- Automation everywhere – Radically automate customer interactions and operations, resulting in lower costs, fewer error, faster execution, fewer mundane tasks for employees and better customer experience. Embrace hyper-automation, operations automation and enterprise service management to drive automated business processes as a complementary business function working with human employees for greater efficiency with speed and accuracy.
- Enterprise DevOps – Drive continuous improvement by pushing the principles of DevOps processes across the entire organisation to drive business agility, optimise for constant delivery of applications and services, and embrace cultural and behavioural change for a frictionless environment.
- A data-driven business – Create value from assets by adopting a mindset that supports a systematic approach to data strategy, architecture, operations and execution. Where decisions are supported by the data that runs the business today and can predict opportunities in the future.
- Adaptive cybersecurity – Safeguard the organisation through security functions that can automatically sense, detect and respond to access requests, authentication needs, inside and outside threats, and meet regulatory compliance to provide a holistic approach to cybersecurity for speed and agility.
How BMC enables customers in their ongoing evolution to an Autonomous Digital Enterprise
More than just a business philosophy, ADE is a way of life that breathes innovation into companies in every industry and across geographies. It’s a crucial piece to BMC corporate ethos and we infuse it into everything we do, from creating new products and solutions to how we operate within our broader business ecosystem.
We continue to focus on applying intelligence and automation to reinvent our customers’ technology transformations.
For example, during our BMC Exchange 2020 virtual event in October, we featured several compelling stories from our customers to highlight their unique ADE journeys. We were excited to announce that Tampa General Hospital (TGH) had begun using our application workflow orchestration solution, Control-M, to help monitor intensive care capacity and conditions as part of the efforts to combat COVID-19 across a network of healthcare providers and hospitals in the region.
The pandemic’s effects pushed organisations like TGH, and all of us, to rethink how we do things in every aspect of business – from creating new innovations to how we invest and how we reinvent what we do for greater value. We’re in a pivotal stage where reinvestment is critical but requires reinvention through creative thinking and insight-driven action.
Preparing now for the future
The technology tsunami will continue to transform every aspect of work and life. The convergence of people, technologies, data, devices and ever-expanding networks will create immense opportunities for the organisations that can be agile and customer-centric and use actionable insights across the business.
The organisations that will succeed and win over the next five to 10 years are already well on their way to becoming an Autonomous Digital Enterprise. They have employed the operating models that capitalise on the ADE’s technology-enabled tenets to stay ahead of the disruptions that threaten others.
