NTT, a world-leading global technology services provider, is providing digitalised services to support its data centre clients in Hong Kong, including an international financial data company to overcome constraints caused by COVID-19. With global guidelines preventing the client from accessing its data centre, NTT supported it with a full suite of infrastructure management services to enable it to remotely manage its ICT assets via an online portal.
Launched last year, the digitalised services allow clients of NTT’s data centres in Hong Kong to sign up for services such as SmartHand, Remote Hand and Cross Connect, to remotely manage their ICT assets and delegate IT management and maintenance tasks to NTT. The streamlined ordering process allows clients to sign up for these services via the online platform anytime, anywhere. NTT’s data centre operators are readily available to provide onsite services to manage clients’ ICT equipment.
As physical access to the data centre was restricted during the pandemic, a digitalised process and full suite managed services allow the financial data company to continue managing its ICT infrastructure in NTT’s Hong Kong data centre. The online portal has also enabled the client to monitor real time data centre performance and usage, including tracking of service request status, credit balance and billing information.
